Help

Choose the help you need. We answer every email ourselves.

For shoppers (itsPass)

itsPass help centre: joining shops, your code, your PIN, receipts and offers.
Your account, signing in or your code: email support@itspos.io. We reply within 2 working days.
Someone used your account or your PIN: email support@itspos.io straight away. We reply within 1 working day.
Delete your account: pass.itspos.io/delete, or email privacy@itspos.io.
Purchases, refunds, points, prices or offers: ask the shop. Its details are on its card in the app.

No. itsPass is free, and nothing in it is for sale.

Anyone aged 16 or over in the UK.

Yes. Ask at the till to join by phone. With no mobile at all, the shop can give you a member card with a PIN you choose.

If the till was offline, they're added when it reconnects, usually within minutes. If they're still missing after a day, contact the shop.

Help with the till, the back office or your online store: email support@itspos.io.
Sign in to the back office at app.itspos.io.
A customer asks about their data: you hold your customers' records, and itsPOS has the tools to find, export or remove them. We help if you need us.

For anything about your personal data, or to make a complaint about how it's used, email privacy@itspos.io. Read our privacy notices.